Last updated: 08.12.2025

AIC Dental (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and all applicable EU and Albanian data-protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://aicdental.com (“the Website”), contact us, book an appointment, or interact with our services.

1. Who We Are

We are AIC Dental, an online platform offering dental and medical-related information and services.

Website: https://aicdental.com
Email: info@aicdental.com
Data Controller: AIC Dental

2. What Personal Data We Collect

We only collect data that is necessary to operate the Website, respond to inquiries, and provide our services. This may include:

2.1 Data You Provide Directly

Full name
Email address
Phone number
Appointment request information
Messages sent through contact forms
Comments posted on the website

2.2 Comments

When visitors leave comments, we collect the data shown in the form, the visitor’s IP address, and browser user agent string to help detect spam.
An anonymized hash of your email may be sent to the Gravatar service. Their privacy policy is here: https://automattic.com/privacy/.

2.3 Media Uploads

If you upload images, avoid uploading files containing EXIF GPS location data, as visitors may download and extract that information.

2.4 Automatically Collected Data

When you browse the Website, we may collect:

IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Referrer URLs
Cookies (explained below)

This data is used to ensure security, improve performance, and analyze website usage.

3. Cookies & Tracking Technologies

We use cookies to ensure functionality, security, and performance:

3.1 Functional Cookies

Remember language and display preferences
Store login data (optional “Remember Me”)
Manage session status

3.2 Comment Cookies

If you leave a comment, you may opt-in to saving your name, email, and website. These persist for 1 year.

3.3 Login Cookies

Login: 2 days
“Remember Me”: 2 weeks
Screen preferences: 1 year

3.4 Analytics Cookies (Optional)

We may use GDPR-compliant analytics tools such as:

Google Analytics 4 (IP anonymization enabled)
Matomo/other privacy-focused systems

You can disable cookies at any time through your browser settings.

4. Embedded Content from Other Websites

Articles may include embedded videos, images, or posts.
Embedded content from external websites behaves exactly as if you visited that website directly and may:

Collect data about you
Use cookies
Track interactions

We do not control the privacy policies of third-party providers (e.g., YouTube, Instagram, Facebook).

5. Lawful Bases for Processing (GDPR)

We process personal data under the following legal bases:

Consent: Contact forms, newsletter signup, cookies.
Contractual necessity: Booking appointments and responding to inquiries.
Legal obligation: Tax, invoices, medical compliance.
Legitimate interest: Website security, spam protection, analytics, prevention of fraud.

6. How We Use Your Data

We may use your personal data for:

Responding to messages and inquiries
Managing appointments
Improving our website and user experience
Ensuring website security
Complying with legal obligations
Preventing fraud and spam

We do not sell or trade your personal data.

7. Who We Share Your Data With

We only share your data with trusted service providers when necessary:

Hosting provider
Email service provider
Spam detection tools
Analytics tools
Medical or legal authorities if required by law

If you request a password reset, your IP address will be included in the email.

All third parties operate under GDPR-compliant agreements.

8. How Long We Retain Your Data

Comments: Indefinitely, for spam protection and follow-up moderation.
User accounts: Personal data remains until the user requests deletion.
Contact form submissions: Up to 24 months, unless needed for legal reasons.
Analytics data: Retention according to the platform’s GDPR-compliant policies.
Medical or booking information (if applicable): As required by law.

9. Your GDPR Rights

As an EU data subject, you have the following rights:

Right of access – Request a copy of your data
Right to rectification – Correct inaccurate information
Right to erasure (“Right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time
Right to lodge a complaint with your national Data Protection Authority

Requests can be made via email at: info@aicdental.com

10. Where Your Data Is Sent

Visitor comments may be checked by an automated spam detection system.
Data may also be processed by hosting servers located in the EU or other GDPR-approved regions.

11. Data Security

We implement strong technical and organizational measures to protect your data, including:

SSL/HTTPS encryption
Firewall and malware protection
Regular security audits
Limited access to user data

However, no online service can guarantee 100% security.

12. Children’s Data

We do not knowingly collect data from children under 16 years old without parental consent.
If you believe your child has provided personal information, contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
The updated version will be posted on this page with a new revision date.

14. Contact Us

For any questions about this Privacy Policy or your data rights, contact:

📧 info@aicdental.com

Privacy Policy